Upstream Shoes Swimming Diving Wading Shoes Outdoor

Shipping Policy

We strive to provide a seamless shopping experience, and our goal is to deliver your order as quickly as possible. Please review the details of our shipping policy below to understand the process:

Global Free Shipping

We are proud to offer free shipping across the globe on all orders. Please note that this commitment to free shipping may occasionally result in longer delivery times, as we prioritize cost-efficiency while maintaining quality service.

Estimated Delivery Time

Orders are typically delivered within 10-15 days from the order date. However, in certain circumstances, delivery times may extend due to factors beyond our control, such as:

• Country-specific restrictions or import regulations.
• Customs processing delays.
• Weather conditions or natural disruptions.
• High order volumes during peak seasons.

We will make every effort to keep you informed of any delays and provide updates on your order status.

Important Notes

• Some products may not be available for shipping to certain countries due to legal or logistical restrictions.
• Once your order is placed, we are unable to modify the shipping address, so please ensure accuracy before completing your purchase.
• Customs duties, taxes, or fees (if applicable) are the responsibility of the customer and may vary based on your country's regulations.

Tracking Your Order

Upon shipment, you will receive a tracking number via email to monitor the progress of your delivery. Please allow up to 3 business days for tracking information to update after your order is shipped.

Disclaimer

While we work closely with our logistics partners to ensure timely deliveries, we cannot guarantee delivery dates due to the nature of international shipping and the factors mentioned above. By placing an order, you acknowledge and accept these terms.

Return Policy

We are committed to ensuring your satisfaction with every purchase. However, we understand that there may be occasions when you need to return an item. Please review our return policy carefully:

Eligibility for Returns

• Items must be returned within 7 days of delivery to be eligible for a return.
• Only new, unused, and unopened items in their original packaging and condition will be accepted for a return.
• Certain items, such as personalized products, sale items, or consumables, may not be eligible for returns. These exclusions will be clearly stated on the product page.

Conditions for Returns

• Returns will only be accepted if accompanied by the original receipt or proof of purchase.
• If the item being returned is damaged or used, it may not qualify for a refund or exchange.
• Shipping costs for returning items are the customer’s responsibility, unless the return is due to an error on our part (e.g., incorrect or defective item).

Return Process

If you need to return an item, follow these steps:

1. Log in to your account and view the order under the "Complete Orders" section.
2. Click the "Return Item(s)" button and complete the return request form.
3. Once your return is approved, we will provide you with the necessary instructions for returning the item.
4. Ship the item back to the designated address using a trackable shipping method to ensure safe delivery.

Refund Policy

Once we receive and inspect your returned item, we will notify you via email of the status of your refund. If approved, refunds will be processed to the original payment method. Please note the following timelines:

• Transit time for us to receive your return: 5 to 10 business days.
• Processing time for refunds: 3 to 5 business days.
• Bank processing time for the refund to reflect in your account: 5 to 10 business days.

Important Notes

• Returns that do not meet the above criteria may be denied or subject to a restocking fee.
• In cases of customs delays or import restrictions, we cannot guarantee a refund for undelivered items if the delay is due to circumstances beyond our control.
• We reserve the right to refuse returns or refunds for items that do not meet the stated conditions or are returned without prior authorization.

Disclaimer

By placing an order, you agree to this return policy. We reserve the right to modify this policy at any time, so please review it before making a purchase. If you have any questions, feel free to contact us for clarification.