Terms and Conditions

Effective Date: January 1st, 2025

Welcome to Pick N Tag, a brand operated under the Grabby Group, headquartered in the United Arab Emirates. These Terms and Conditions (“Terms”) govern your use of our website www.pickntag.com and any transactions or interactions conducted through it. By using this website, you agree to be bound by the following terms. If you do not agree with any part, please do not use the website or its services.

1. Company Overview

1.1: Pick N Tag is a curated online shopping platform offering fashion, gadgets, accessories, home improvements, and more.

1.2: We aim to provide access to trendy, high-quality products at competitive prices through a simplified and enjoyable shopping experience.

1.3: We serve customers in the UAE, UK, USA, and international regions.

2. Eligibility to Use

2.1: Users must be at least 18 years old or of legal purchasing age in their region.

2.2: Users must have the legal capacity to enter into binding agreements.

2.3: Users agree to provide accurate, complete, and up-to-date information when using the site.

3. Supported Currencies

3.1: We support purchases in the following currencies:

• AED (United Arab Emirates Dirham)

• USD (US Dollar)

• EUR (Euro)

• GBP (British Pound Sterling)

• CHF (Swiss Franc)

3.2: Currency conversion rates are based on live exchange rates and may impact final pricing and checkout totals.

4. Account Registration & Guest Checkout

4.1: Customers may place orders as registered users or guests.

4.2: Registered accounts offer benefits like faster checkout, order tracking, and access to promotional offers.

4.3: Customers are responsible for maintaining the security of their account credentials.

4.4: Any unauthorized access or suspicious activity should be reported to Pick N Tag immediately.

5. Product Information & Availability

5.1: We strive to keep product listings as accurate and updated as possible.

5.2: Visuals are for illustration purposes; actual product packaging or appearance may vary.

5.3: Availability is subject to change without prior notice based on stock status and supplier updates.

5.4: We reserve the right to cancel orders due to stock limitations, pricing errors, or listing inaccuracies.

6. Order Fulfillment & Delivery Timeline

6.1: Orders may be fulfilled from local or international warehouses, depending on availability.

6.2: Typical delivery timelines range from 7 to 20 business days, depending on product and destination.

6.3: Some orders may arrive in multiple shipments based on fulfillment logistics.

6.4: Delays may occur due to customs, courier backlogs, or other unforeseen events.

6.5: Tracking information is provided where available and may take time to update depending on the shipping partner.

6.6: We are not liable for any delays caused by third-party logistics or force majeure circumstances.

7. Shipping Policy (Summary)

7.1: Shipping costs are calculated based on product weight, dimensions, destination, and any ongoing promotions.

7.2: Estimated delivery windows are:

• UAE & GCC: 7–15 business days

• USA, UK, EU: 15–20 business days

• Other regions: Varies depending on local logistics

7.3: Import duties or customs fees (if applicable) are the responsibility of the customer.

8. Returns, Refunds & Exchanges

8.1: Clothing items are non-returnable due to hygiene and safety concerns.

8.2: Return requests for other products must be submitted within 3 calendar days from the delivery date.

8.3: Return eligibility includes:

• Defective or damaged items

• Wrong item received

8.4: Returned items must be unused, in original packaging, and include all accessories.

8.5: Returns submitted after 3 days or in used condition will not be accepted.

8.6: Refunds will be processed after inspection and approval. Shipping fees are non-refundable unless otherwise agreed.

9. Warranty Disclaimer

9.1: Warranty availability and duration are product-specific and clearly mentioned on applicable product pages.

9.2: If a product does not display a warranty, it should be assumed to have no warranty.

9.3: Pick N Tag does not manufacture listed products and is not liable for performance or warranty enforcement.

9.4: For warranty claims, customers may be directed to the original product supplier or manufacturer.

10. Intellectual Property

10.1: All logos, product images, designs, branding elements, and content on the site are protected under copyright and trademark laws.

10.2: Reproduction, distribution, or unauthorized use of content without written consent is strictly prohibited.

11. Limitation of Liability

11.1: Pick N Tag is not liable for indirect, incidental, or consequential damages arising from website or product use.

11.2: We do not guarantee uninterrupted or error-free access to the platform.

11.3: We are not responsible for losses or damages caused by delivery delays, third-party suppliers, or customs.

12. User Conduct

12.1: Users agree not to engage in:

• Fraudulent activity

• Uploading harmful or misleading content

• Hacking, scraping, or manipulating the website

12.2: Violation of platform rules may result in account suspension or legal action.

13. Modifications to Terms

13.1: We reserve the right to modify these Terms at any time without prior notice.

13.2: Changes will be reflected on this page with an updated effective date.

13.3: Continued use of the website implies acceptance of the modified Terms.

14. Governing Law

14.1: These Terms are governed by the laws of the United Arab Emirates.

14.2: Any disputes arising under these Terms shall be resolved under UAE jurisdiction.

15. Contact Information

15.1: For questions or concerns, you may contact us at:

📧 Email: support@pickntag.com
📍 Location: United Arab Emirates