Shipping Policy

Effective Date: January 1st, 2025

At Pick N Tag, customer satisfaction is our priority. We are proud to offer free shipping on all orders to selected countries including the UAE, UK, USA, and other international destinations. This Shipping Policy outlines our shipping practices, estimated delivery timelines, and responsibilities.

1. Shipping Coverage

1.1: We currently ship to the following regions:

• United Arab Emirates (UAE)

• United Kingdom (UK)

• United States of America (USA)

• Additional international countries (availability may vary)

1.2: Some remote or restricted regions may experience limited delivery options or extended timelines.

2. Free Shipping Policy

2.1: All orders placed on Pick N Tag qualify for free standard shipping.

2.2: Due to the nature of free shipping, delivery times may be longer compared to paid express options.

2.3: We aim to balance affordability with accessibility, allowing customers to enjoy premium products at minimal cost.

3. Delivery Timeframes

3.1: Orders are processed within 1–5 business days after confirmation.

3.2: Estimated delivery windows:

• UAE & GCC: 7–12 business days

• UK, USA, Europe: 10–20 business days

• Other International Destinations: 12–25 business days depending on courier logistics

3.3: Orders may arrive in separate shipments depending on product type and warehouse location.

4. Tracking & Notifications

4.1: Tracking details will be provided via email or SMS once your order is dispatched.

4.2: Tracking status may take 3–5 business days to become active depending on the logistics partner.

4.3: You may receive multiple tracking codes for one order if it is shipped in parts.

5. Shipping Fees

5.1: Shipping is completely free of charge, regardless of order value, product category, or destination (within our covered regions).

5.2: Pick N Tag reserves the right to introduce promotional shipping upgrades or express delivery options in the future.

6. Customs, Duties & Import Taxes

6.1: Customs fees or import duties (if applicable) are not included and may be levied by your local authorities.

6.2: Customers are responsible for any such additional charges and for complying with local import laws.

6.3: Delays at customs are beyond our control and may affect estimated delivery time.

7. Shipping Partners

7.1: We work with reliable regional and global logistics partners depending on location and availability.

7.2: Courier selection is based on service reliability and delivery efficiency for the specific route.

7.3: Specific courier requests are not accepted unless stated during checkout.

8. Delays & Exceptions

8.1: Delivery delays may occur due to:

• Free shipping logistics

• High order volume or seasonal traffic

• Customs clearance procedures

• Weather conditions or local holidays

• Incorrect or incomplete address details

8.2: While we strive to meet all delivery estimates, Pick N Tag is not liable for delays caused by third-party carriers or external factors.

9. Lost or Unreceived Shipments

9.1: If your order is marked as delivered but not received:

• Re-check your address

• Look for delivery slips or messages

• Check with neighbors or building staff

9.2: Still can’t find it? Contact support@pickntag.com within 7 days of the delivery notice for assistance.

10. Address Accuracy

10.1: Customers are fully responsible for ensuring their shipping details are accurate and complete at the time of order.

10.2: Pick N Tag is not liable for delivery issues caused by:

• Incomplete addresses

• Wrong location details

• Failed delivery attempts due to inaccessibility

11. Contact for Shipping Inquiries

11.1: For help with your shipment or tracking, reach out to our support team:

📧 Email: support@pickntag.com
📍 Head Office: United Arab Emirates